THE CHESTERFIELD MAYFAIR

On a lark, selected this hotel from just a remote web search. I knew it was nice, but I thought it was a bit kitschy. When I arrived the lobby just looked opulent and luxurious. The doorman was exceptional (even recommended a superb coffee shop) and the check in was impressive. Even upgraded us from a Junior Suite to an Executive Suite that was beyond belief. Instead of being over the top, we just felt like royalty. A dining area, a work nook, sitting area, bedroom and bathroom made it larger than my first apartment! Each space was a bit small, but together it was magnificent and huge. Loved all the quirky light switches and CAUTION with the shower. Three unlabeled dials made it hilarious when the cold water jetted straight at me while standing outside of the shower and iceberg cold. Eventually I figured it out and it was one of the best showers EVER: instant heat and fire hose above my head (I'm tall) when dialed up. The bed was just about perfect. Maybe even too large if something like that can exist. Overall this is one of the best rooms/suites that I've stayed in across many past years.

Read about the afternoon tea in a best place for tea article- we stopped by noon but was told no space until 3 pm so we made a reservation on the spot.returned around 2:30 pm and it was nice to be seated early.
Service was definitely great. Hashim was excellent - attentive and kind.
Our first afternoon tea experience - had say the savory sandwiches tasted better - not a big sweets fun. The scones are great as well with cream and jam.
Refills are included but really can't fit in more - relatively rich.
A cart full of candies to pick - as it's the sweatshop after all. A big draw for kids and kids at heart.

One minor suggestion - we ordered dragon well tea - Chinese tradition on the tea - is relatively light - I personally would prefer to have less tea leaves per pot. . About 1/2 of current serving.

This is a review for the afternoon tea only, it does not apply to the rest of the hotel / restaurants at The Chesterfield. However, I unfortunately must admit that I wasn't too impressed with the Chesterfield's afternoon tea so I am not sure if I will return to explore their other offerings.

Main reason for this was the service. Despite our advanced booking and the restaurant being relatively quiet during our late afternoon visit, the service was inefficient and not very engaging. For example, my repeated requests for water, particularly necessary due to a cough, went unfulfilled, despite asking for it three times. Additionally, we had to wave down the staff several times when we had a request.

In addition, I wasn't too impressed with the food: the scones and sandwiches were satisfactory but the pastries fell short, especially for the price point. However, on a positive note, I must commend the impressive selection of teas. The quality of the tea served was excellent and was a highlight of the experience. Furthermore, the atmosphere and decor of the hotel created a nice ambiance.

In a city like London, especially in the Mayfair area, where there's a plethora of options for afternoon tea, my inclination to return to The Chesterfield is limited. While there were positive aspects, the overall experience didn't quite meet the expectations.

Just checked out of this lovely hotel beautifully located in Mayfair. The place is old world charming and beautifully kept up. Terrific accommodating staff. Josefz was particularly welcoming and always super helpful. The breakfasts are excellent. The linens are top notch. My only caveat was my room. Way too tight--e.g., the desk chair couldn't by extricated because of the narrowness of the pass through. And the side chair was surely the most uncomfortable I've ever sat in. In essence there was no comfortable place to sit other than in the luxurious bed. And no luggage rack in the room. Front desk suggested I stay in a tower room next time. Next time? Maybe.

As much as it breaks my heart to downgrade my rating of this hotel to 4 stars, I feel The Chesterfield Mayfair has lost that personal touch that used to set it apart from its peers. I used to consider this hotel my London "home away from home", and looked forward to the greetings of "welcome back!" from both the doorman and the front desk staff when I arrived. Now, on my last 2 visits, instead of "welcome back", I was greeted with "have you stayed with us before?" when checking in. Ummmm, yes. I've been staying here for 10+ years, so that is a bit soul-crushing. Also, gone are the days of a sweet handwritten note for a celebratory stay like a birthday. Now it's a pre-printed card. Nice, but certainly not that extra touch of personalized service that The Chesterfield Mayfair used to bring to the table.

The one shining bright spot of service remains Christine and the housekeeping team. Rooms are always fresh and clean, staff is friendly and warm, and if you happen to have a favorite biscuit from the in-room tea service, they will make sure they are stocked for your enjoyment! Cheers to that!

But, that being said, The Chesterfield Mayfair is certainly in a lovely neighborhood for first-time visitors to London. It's walking distance to many tourist sites, and is convenient to many bus and underground lines. The number of nearby restaurants continues to grow, and you can't beat the shopping, if that's your thing! And both the beds and the showers....heavenly!!

We did high tea at the Chesterfield to celebrate our wedding anniversary. We were a party of nine. It was fantastic! Service was attentive. Food was delicious. The tea selection - I had the chocolate tea - WOW! So good! We loved celebrating with such a unique experience. It's a must do when in London!!

The staff at The Chesterfield Mayfair lead a master class in hospitality.

Arriving in the early morning after an all night flight I expected no more than an offer of stowing my bags for the many hours until check-in. Instead, I was offered my room - at around 9 a.m. Fresh cappuccino were also offered, and served with a warm welcome in the lobby. The way I was made to feel here, with every single staff interaction, was nothing short of special.

Unlike the US, a "resort fee" isn't slapped onto a hotel stay here. But they do add a 10% gratuity into your bill while explaining that paying such is entirely optional.

If you're spent by the evening, the bar is a nice experience. A stiff drink, complimentary nibbles, and a singing piano player make the experience worth a stop.

Being somewhat price conscious, I opted for the least expensive room here and it didn't include breakfast. What I got for my money was a small, nicely appointed room but not a room you'd wish to spend much time in, mostly due to its size. Still, I'd rather stay in a small room in Mayfair than a large room elsewhere in town.

The Chesterfield Mayfair offers a very popular afternoon tea and is a very short walk to Berkeley Square and Hyde Park. I only spent a single night here but location, hospitality, and the special feeling I got just walking into this intimate hotel were such that I'd happily choose it again were I heading to London and in need of short-term lodging.

To celebrate my 70th birthday my wife and I decided to take a trip to London. We haven't been here for 25 years. Our stay at The Chesterfield has been exceptional. The location is great for shopping and to visit historic sites. The staff could not be more helpful or friendlier. Everyone at the hotel is extremely positive and makes an all out effort to ensure that their guests enjoy their stay . We added a breakfast option to our room and it also has been wonderful every day - the service and food are both unsurpassed !
Our son-in-law is in London on business . Instead of going out to a restaurant we invited him to join us here for cocktails and dinner. All three of us tried the Dover Sole which was exceptional .
I wanted to also mention that the staff sent pastries chocolate and a coupon for drinks at the hotel bar to our room for my birthday . A very nice personal touch which you rarely see in hotels today .
The decor of the this 15 century building is also beautiful and the room is extremely comfortable.

FIVE Stars I highly recommend this hotel!

First time travelling to London through a Costco trip. Have to say stayed at a ton of hotels but this is one of the best. The hotel is super charming and over 100 years old but modernized in a way that was perfect. Best part is the staff is the most friendly hotel staff I have ever met. One hotel clerk almost ran to take our luggage. 100% recommend.

The atmosphere of this hotel was so British. The detail to rooms and service was phenomenal. Great food, and lovely staff, extremely attentive and friendly. My mom wants to give a special shout out to Peter from the front desk for going above and beyond helping her navigate the tube. I highly recommend staying here.