Review reactions
Nyttigt
40
Tak
0
Love this
11
Oh no
0
Statistik
Review updates
6
First reviews
2
Følgere
0
Komplimenter
Lokalitet
Vancouver, USA
Yelper siden
januar 2013
2 stars only because they were fast at fixing an issue.
We went in on Black Friday to purchase a new car stereo for my car with Apple CarPlay. They up sold me on a wiring harness because according to them my factory USB doesn't transmit data to my stereo when it does and that's how I'd been playing music all along. But we weren't in the mood to argue. An hour into my install they called me to try to sell me on tinted windows. Then told me it would be another hour for my install to be done (then called me 20 mins later to say it was done).
The kicker to all of this is I then had a missed call from them at 9:48pm with no voicemail. They called again at 9am the next day to accuse me of hitting one of their employees trucks on my way out. I told them I didn't hit anyone and that there was no damage to my car. They said my car "fit the description" and they had "camera proof". Then they texted me from a private cell of the employee asking for picture proof of my car. Accusing someone of a hit and run is a serious accusation and they went about it all wrong.
My Apple CarPlay stopped working that day so of course I had to take my car back. I told them I wasn't comfortable coming in since Mitch was accusing me of something I didn't do but I had no choice. I've yet to receive an apology for the rude accusation and they don't even have cameras on their store front. If this was something that truly happened then they should have the police do the investigating, not calling and texting their customers accusing them with no actual proof.
I won't be back. I only gave 2 stars because they were able to fix my issue quickly.
I was in yesterday to pick up my ring from being repaired. I almost left really unhappy with how it looked but thankfully I didn't. I worked with Sean and he listened to every concern and issue I felt was wrong with my ring. He came up with a solution and didn't make me feel like I was being a crazy lady. I picked my ring up today and am so happy with it again. Thank you Sean!
Oplysninger om virksomhedsejeren
Shane Co.
6. sep. 2022
We are so glad that our team gave you the best Shane Co. experience, Holli! Thanks for the awesome review and recommendation.
My friend and I stopped in for pedis, we had called ahead and was told a time to come in. We got there and waited nearly an hour which wasn't okay but we had time and they were clearly understaffed but very apologetic about it. The bummer is that both of our pedis are so sloppy and there is polish all over...even under my toes and on the bottom of my feet. I also had to immediately come home and rinse my legs because of the smell and texture of the oil/lotion. They get an A+ for their customer service and friendliness though.
Food, service, beverages...everything was great! The food came out before our drinks but that was fine considering it was a Sunday and we had our food fairly quickly. We will be back!
My insurance agent recommended Mackin's for me to take my car in to get my front bumper replaced after running over a parking curb at Costco (I swear they're taller curbs there... ;) ) anyways, I mostly communicate via email since I don't get service at my work and they were so accompanying and kept me in the loop the entire time. Super friendly and helpful. Thank you!